Frequently Asked Questions
What are your shipping options?
We offer a variety of shipping options. We offer free shipping on eligible orders, along with various ground and express options from FedEx and USPS. See more about our shipping options and policy here.
What is your return policy?
All eligible products must be returned within 30 days of delivery. Wire by the foot, custom fixtures, custom power cord whips and light bulbs are not eligible for returns. For more return information please see our return policy here.
Do you ever run promotions or sales?
Yes! Be sure to sign up for our mailing list to receive information about all promotions, sales, DIY projects and more!
What are your payment options?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, Android Pay, Amazon Pay and ShopPay.
Do you offer designer discounts?
Absolutely! Read more about our designer and trade program here.
- Jill N.Verified BuyerRated 5 stars1 week agoCustom Rattan Pendant Socket Covers
These worked perfectly and communication on what to do to electrify these beautiful pendants was great. Thanks for all your help!Was this helpful?CCColor Cord Company11 seconds ago
We appreciate your business and that you took the time to share kind words about your shopping experience with us!
- Lauren T.Verified BuyerRated 5 stars2 years agoAbove and Beyond Customer Service
I ordered a custom pendant light with a cord. It arrived quickly and looked beautiful. I quickly realized that I really should have taken advantage of the option to add a thumb switch to my light (there absolutely is a difference between unplugging and having a thumb switch!) and emailed customer service asking if it would be possible to add that thumb switch to my existing cord. I got a prompt and friendly response, a very reasonable quote and within a week I had my new cord including the thumb switch. I will absolutely be recommitted a color cord company to friends!Was this helpful?CCColor Cord Company2 years agoThank you so much for your review! I am happy to see that we could assist you with amending your order. I hope that you love your new fixture!
- Patrick L.Verified BuyerRated 5 stars2 years agoFantastic quality
Love these new lamps! The cord in hot pink is awesome.Was this helpful?CCColor Cord Company2 years agoHi, Patrick! Love the combination! We are so happy to hear that you like the new AiO pendant :)