Warranty

Color Cord Company warrants that every product sold on colorcord.com is free from defects in materials and workmanship, subject to the terms and conditions below. This warranty applies only to products purchased directly from colorcord.com by the original purchaser.

Quick Summary

Build and configuration errors must be reported within 30 days of delivery. If your order arrived in the wrong color, length, or finish, contact us within that window.
Manufacturing defects are covered for one year from delivery. If a component fails under normal use, contact us within the one-year period.
Return shipping on approved warranty claims is covered by Color Cord Company. Return shipping on non-warranty returns is the customer's responsibility.
Light bulbs, secondhand purchases, customer selection errors, and damage from installation or misuse are not covered under this warranty.
Tarnishing and patina on raw brass and raw steel finishes are not defects and are not covered.
Wholesale and OEM accounts are covered under separate terms at the account level — not this retail policy.
All warranty claims are subject to review and approval at Color Cord Company's sole discretion.

Warranty Periods

This warranty operates on two separate timeframes depending on the nature of the issue.

Build & Configuration Errors

30 days from delivery

Build errors are visible on receipt. If a product arrives in the wrong color, length, socket finish, or otherwise does not match what was ordered, it must be reported within 30 days of delivery. Claims of this type will not be considered after the 30-day window has closed.

Manufacturing Defects

1 year from delivery

Components and finished products that fail under normal, intended use due to a defect in materials or workmanship are covered for one year from delivery. Claims of this type must be submitted within the one-year period.

What's Covered

Build & Configuration Errors (30-day window)

Products assembled or configured by Color Cord Company incorrectly relative to the order placed — including wrong cord color, wrong cord length, wrong socket finish, or wrong component

Manufacturing Defects (one-year window)

Components or finished products that fail under normal, intended use because they were defective when they left our facility
Malfunctioning parts — sockets, switches, canopies, or other components that fail under normal use within the warranty period

Coverage is limited to the product itself. This warranty does not extend to any costs associated with installation, removal, reinstallation, or any other downstream expenses resulting from a defective product.

What's Not Covered

Color Cord Company sells electrical components and finished fixtures that are installed into real electrical environments. Many factors beyond our control can affect product performance after it leaves our facility.

Light bulbs — bulbs are consumable items and are excluded from warranty coverage
Damage from incorrect installation — including improper wiring, overloaded or incompatible circuits, incorrect power supply, or installation that does not comply with applicable electrical codes
Damage from misuse or abuse — use of a product outside its intended purpose, rated wattage, or rated specifications
Damage from job site or environmental conditions — physical impact, exposure during construction, contact with other materials or trades, moisture, or temperature extremes outside product ratings
Customer selection errors — if a product was built to the exact specifications selected by the customer at time of order, that is not a manufacturing defect and is not covered
Products that have been modified, altered, or repaired by anyone other than Color Cord Company
Normal wear and tear — including cord patina, surface wear, or cosmetic changes over time
Finish changes, tarnishing, or patina — see the Metal Finishes section below
Accidental damage — including damage from power surges, flooding, fire, or other events outside normal use conditions
Products purchased secondhand — this warranty applies only to the original purchaser from colorcord.com and does not transfer to subsequent owners

Regarding components and DIY assembly: Color Cord Company sells wire, sockets, canopies, and other components intended for DIY and maker use. This warranty covers those components as shipped — if a socket or other component is defective out of the box, that is covered. It does not cover damage that results from how components are assembled, wired, or installed after leaving our facility. Color Cord Company cannot verify post-shipment assembly or installation choices and cannot be held responsible for outcomes resulting from them.

Metal Finishes — Tarnishing, Patina & Maintenance

Raw brass and raw steel finishes will naturally tarnish and develop a patina over time. This is not a defect — it is the nature of the material. Raw metal is sold unsealed and will respond to air, humidity, and handling. Tarnishing and patina on raw metal finishes are not covered under this warranty.

Finished brass and other coated metal finishes are treated to slow the natural aging process but are not maintenance-free. Deterioration resulting from lack of maintenance, environmental exposure, or normal aging is not covered under this warranty.

What is covered: a metal finish that is visibly defective, incorrect, or significantly inconsistent with the finish described at time of order, reported within the 30-day build and configuration error window.

For specific cleaning and maintenance instructions by finish type, visit our Product Care Guide.

Electrical Safety

If any Color Cord Company product shows signs of electrical malfunction — including but not limited to sparking, burning smell, overheating, or visible damage to wiring — discontinue use immediately. Do not attempt to use, repair, or reinstall the product. Contact our customer service team.

Wholesale & OEM Customers

Wholesale and OEM accounts are governed by separate warranty terms established at the account level. Retail warranty terms on this page do not apply to wholesale or OEM purchases. Contact your account representative for warranty information specific to your account.

How to Submit a Claim

Contact our customer service team within the applicable warranty period. Claims submitted after the warranty period will not be considered.

Contact us at info@colorcord.com or 800-409-1070 (Monday–Friday, 9AM–5PM MST).
Provide your order number — claims cannot be processed without proof of purchase from colorcord.com.
Describe the issue in detail — include what failed, when it was noticed, and how the product was being used. Photographs or video are required to initiate a claim.
Await determination — Color Cord Company will review the submitted information and determine whether the claim falls within warranty coverage. This determination is at Color Cord Company's sole discretion.

Submitting a claim does not guarantee approval. Color Cord Company reserves the right to request return of the product for inspection prior to making a coverage determination. We will respond to warranty claims within 3 business days of receiving complete claim information.

Return Shipping

If a claim is approved and Color Cord Company requires the product to be returned, we will provide a prepaid return shipping label. Return shipping is covered by Color Cord Company only on approved warranty claims.

Return shipping for non-warranty returns is the customer's responsibility. See our Customer Service page for full return policy details.

Resolution

Upon approval of a warranty claim, Color Cord Company will, at its sole discretion, resolve the claim by one of the following:

Replacement — a replacement product built to the same specifications as the original order, shipped on our standard production lead time
Repair — where feasible, the defective product will be repaired and returned
Refund — a refund of the original purchase price of the defective product, where replacement or repair is not feasible

Color Cord Company's determination of the appropriate resolution is final. Refunds, replacements, and repairs under this warranty are limited to the purchase price of the defective product. Color Cord Company is not responsible for any incidental, consequential, or indirect damages — including but not limited to installation costs, labor costs, project delays, or property damage — arising from a product defect.

Limitation of Liability & Legal Rights

To the maximum extent permitted by applicable law, Color Cord Company's total liability under this warranty is limited to the original purchase price of the defective product. Color Cord Company expressly disclaims liability for any incidental, consequential, special, or indirect damages of any kind.

This warranty gives you specific legal rights. You may have additional rights that vary by state or jurisdiction. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so some of the limitations above may not apply to you.

This warranty covers the original purchaser, including purchases made by designers, contractors, or trade professionals on behalf of a specific client project. It does not extend to subsequent owners or resale situations.

Contact Us

Questions about your warranty or need to submit a claim? We're here to help.

Email: info@colorcord.com
Phone: 800-409-1070 (Monday–Friday, 9AM–5PM MST)
Chat: Available at colorcord.com