Warranty

Color Cord Company 30-Day Warranty Policy

Overview

At Color Cord Company, we stand behind the quality of our products and are committed to ensuring your satisfaction. Our 30-Day Warranty Policy guarantees that any product purchased from our website, colorcord.com, is free from defects in material and workmanship under normal use.

Warranty Period

The warranty period is 30 days from the date of delivery. If a defect arises within this period, please contact our customer service team for assistance. After the 30-day period, products will no longer be covered under the warranty policy, and any issues that arise will be the responsibility of the customer.

Coverage

This warranty covers:

• Defects in materials and workmanship.
• Malfunctioning parts under normal use.

Exclusions

This warranty does not cover:

• Damage caused by misuse, abuse, or neglect.
• Products that have been altered or modified.
• Damage due to improper installation, or DIY assembly.
• Normal wear and tear.
• Accidental damage or acts of nature.

Warranty Claim Process

1. Contact Us: Reach out to our customer service team at info@colorcord.com within the 30-day period.
2. Proof of Purchase: Provide a copy of the original receipt or order number.
3. Description of Issue: Describe the defect or issue in detail. Including photographs can help expedite the process.
4. Return Authorization: If the claim is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the product.
5. Return Shipping: Ship the product back to us as instructed. We recommend using a trackable shipping method. The customer is responsible for return shipping costs.

Resolution

Upon receiving and inspecting the returned product, we will:

• Repair or Replace: At our discretion, we will either repair the defective product or replace it with a new or refurbished product of the same model.
• Refund: If repair or replacement is not feasible, we will issue a refund for the purchase price of the product.

Limitations

• The warranty is limited to the original purchaser and is non-transferable.
• This warranty provides specific legal rights, and you may have other rights which vary from state to state or country to country.

Contact Information

For any questions or assistance, please contact our customer service team:

• Email: info@colorcord.com
• Phone: 800.409.1070

Thank you for choosing Color Cord Company. We appreciate your business and are committed to providing you with the highest quality products and customer service.