Shipping Policy

GENERAL SHIPPING INFORMATION

The majority of our orders received before 12:00 PM MST on week days will ship out the same day.  Depending on rare factors such as unusually high order volume, inventory audits, warehouse closures etc, we may ship orders up to 7 days after the order is received.  Shipping transit days are calculated as business days (Monday-Friday).

We cannot guarantee same day shipping for expedited services such as overnight and 2 day shipping. If you would like to know the anticipated ship date feel free to contact us prior to placing your order and we can give you a definitive ship date. Orders will arrive on business days NOT weekends unless arranged with a customer service representative beforehand.

Any shipping charges incurred due to exchanges or returns for store credit are the responsibility of the customer.  We are not responsible for lost or stolen shipments.  Please ensure your destination has a secure point of delivery.  Tracking numbers are provided by email at the time of shipment.  

Please check your address information carefully prior to placing your order. Address changes will incur a $12 address correction fee per address once your order has been processed. If your order has not been processed a fee may not be incurred. Please contact us with any questions you may have.

 Holiday Shipping Schedule:

November: Color Cord Company offices and warehouse will be closed November 24th and 25th, 2016. All orders placed on these days will ship within 3-5 business days of being placed due to order volume.  

FedEX Smart Post Economy (Slowest Method)

This is our most affordable US domestic shipping option at a easy flat rate.  This takes a bit longer because FedEx ground picks the goods up from our warehouse and then the package is delivered to your final destination using the US Postal Service. If you can wait, you'll save some money using this option. The map below lists approximate shipping times. Please note: these are approximate and we cannot guarantee delivery times as this is out of our control once the package leaves our warehouse. If you are in Alaska or Hawaii be aware that this service can take up to 6 weeks for delivery. If you are outside of the contiguous United States and need the items faster than a 4-6 week delivery period please select an alternative shipping method. PLEASE NOTE:  Once your order has been placed and you have selected this shipping method we are unable to cancel, redirect, change destination address, or expedite delivery date.  If you need your items faster, please select a different shipping method during checkout.

FedEx Ground / FedEx Home Delivery

This is an affordable option that is still relatively fast.  The prices are direct from FedEx, based on the final delivery point and the weight of the package.  Please note, these rates are calculated by FedEx, we do not profit from shipping.  FedEx ground ships to commercial addresses and FedEx Home Delivery is for residential addresses.  A quick tip, if you have a safe commercial address to ship to, rates are generally cheaper than rates to residences.  The map below lists approximate shipping times, please note these are approximate and we cannot guarantee delivery times as this is out of our control once the package leaves our warehouse. The 2 day and next day deliveries are calculated by business days NOT weekends.

FedEx Standard Overnight & FedEx 2 Day

We offer these expedited services. We generally can ship the same day if the order is placed before 12 PM MST, but cannot guarantee it.  Please call us to inquire about processing time, we will do our best to get your package out.  The prices are direct from FedEx, based on the final delivery point and the weight of the package. The 2 day and next day deliveries are calculated by business days NOT weekends. For example, if you are placing an order on Thursday and choose 2 day shipping, your package will arrive in 2 business days, which is Monday.  Please note, these rates are calculated by FedEx, we do not profit from shipping. 

International Delivery

All international orders are shipped via FedEx.  The prices are direct from FedEx, based on the final delivery point and the weight of the package. Please note, these rates are calculated by FedEx at the time of your order, we do not profit from shipping.  Color Cord Company is not responsible for customs fees and related fees incurred from importing goods (including those charged by the courier for importing). The customer assumes responsibility for any additional charges on rejected packages or any applicable clearance entry fees, ROD fees, and other import fees. For all International customers, it is your responsibility to find out what your electrical requirements and codes are. Our product is made for the North American market, the specs of each item we sell are found on the product pages for you to research if they will work for your needs.  We do not accept returns for international orders.  Please contact us with any international delivery questions.