Color Cord Update
Due to the impact of COVID-19 and increased order volume, it may take longer for your order to ship.
- As a result of additional safety practices at our warehouse, orders may take longer to process, produce, and ship.
- Please allow an additional 3-5 business days for instock items to process and ship.
- Please allow for 7-10 additional business days for your order to be produced. If your order is time sensitive please contact us and we will do our best to assist you.
- We will send you an email with tracking information when your order ships.
- Our Customer Service team is working diligently to answer your questions, but you may experience longer than usual phone hold and/or email response times due to the increase in volume.
We will email your tracking information as soon as your order ships. Contact us if you have any questions, we are here to help by email, phone, and live chat.
Our hearts go out to those impacted by Coronavirus (COVID-19). As we monitor developments regarding COVID-19 we wanted to reach out and let you know how we are working to keep our community as safe as possible and prevent any disruption of our services.
The health and safety of our staff are of the utmost importance. Most of us will work remotely to limit exposure, but our production and warehouse team will be working diligently with best practices in place as dictated by the CDC and other official sources. Our team will partake in frequent hand-washing and cleaning of frequently touched surfaces, in addition to working on a modified staggered schedule. This will limit the number of staff members in our facility at a single time and limit their exposure to each other and guarantee that each person has a minimum of 10 feet of distance from one another.
Items may ship outside of normal business hours, so please allow 12-24 hours for tracking information to update once you receive tracking information.
You can still place an order at any time and rest assured you will receive lamp parts and fixtures that are handled with care on-time. All of us at Color Cord Company is committed to providing the highest quality products and services with a smile and cheer, even during these uncertain times.
Be kind to one another, and remember, there are steps we can all take to keep each other safe.
Love and Light,
Your Friends at Color Cord Company
Notice: Due to current global conditions we are not able make address changes or contact couriers once an order has left our facility. Courier hold and wait times for customer service make it nearly impossible to speak to a representative about individual tracking numbers. Please feel free to contact the courier of your package at your own discretion.
Color Cord Company is not responsible for any courier delays. Fedex and USPS are experiencing unusually high demand and stress, so please allow additional time and courtesy to our shipping providers.
📦 Free shipping on orders over $99!* 📦
* some exceptions apply. contact us for more info.
We stand in solidarity with the fight against systemic racism, white supremacy, and the historic oppression of the Black community. Black Lives Matter.
We are committed to becoming a fully inclusive anti-racist multicultural organization. Color Cord Company is actively listening and learning how we as employees and as an organization can contribute to structural and societal change.
In an effort to make an impact in our own industry we are committing to assisting underserved, minority, and black communities and individuals with our time, resources, product, and donations. We are going to be donating to the NAACP, the American Civil Liberties Union Foundation (ACLU), and the Center for Police Equity (CPE) and other organizations and will give every customer of ours the opportunity to make a donation with us. We are researching other organizations to donate to, and partner with, to continue our efforts as allies.
We are inspired by the people in our community and around the world using their voices to make a change. The entire team at Color Cord Company is with you.
We understand this is just the first step in many that we will take in our commitment to anti-racism. We invite you to talk with us, teach us, and share resources with us. Let us know how you would like to see us use our platform to support just causes, specific actions, and deserving organizations.